Affiliations: Marshall School of Business, University of Southern
California, Los Angeles, CA 90089, USA, e-mail: majchrza@usc.edu | Graduate School of Library and Information Science,
University of Illinois at Urbana/Champaign, 501 E. Daniel Street, Champaign, IL
61801, USA, e-mail: gasser@uiuc.edu
Abstract: Senior managers frequently make difficult strategic decisions that
affect their entire organization. To do this, they often must rely
on management experience and intuition. A growing arsenal of tools
can be used to ensure that experience and intuition are appropriately applied
and even enhanced by industry-wide best-practice knowledge, a comprehensive
understanding of the firm's strengths and weaknesses, and an analytic
assessment of how to prioritize implementation activities. This
paper describes the use, development and evaluation of a tool called
TOP-MODELER. We discuss the foundations of TOP-MODELER and the
process of developing and validating its comprehensive
knowledgebase. We also illustrate how TOP-MODELER has been applied
to help streamline and clarify strategic and operations decisions for a wide
array of strategists, designers, and managers in manufacturing (and other)
organizations.