Transforming Organizations

Subtitle: Methods for Accelerating Culture Change Processes

Article type: Research Article

Authors: Shields, Joyce L.

Affiliations: Hay Group, Arlington, VA 22203, USA

Note: [] Corresponding author: Joyce Shields, Ph.D., Hay Management Consultants, 4301 North Fairfax Drive, Suite 500, Arlington, VA 22203, USA.

Abstract: An approach is outlined for successful transformation of organizations.  This approach builds on the premise that when efforts to implement change fail, a common cause is insufficient attention to the people side of change.  The concept of people change levers is introduced and discussed.  One of these levers, culture, is discussed in depth and a business case is used to illustrate the importance of understanding how work cultures shape individual and group behaviors.  A five-phase process to achieve change is introduced.

Journal: Information, Knowledge, Systems Management, vol. 1, no. 2, pp. 105-115, 1999