The Analysis of Unstructured Processes in Business Administration

Article type: Research Article

Authors: Jaliniauskas, Alvydas

Affiliations: Vytautas Magnus University, Daukanto 28, 3000 Kaunas, Lithuania. E-mail: aj@ssoft.net

Abstract: One of the problem in business process reengineering is the identification and implementation of new workflow procedures for specific business processes, if they are not clearly defined. Analysis of unstructured (ad-hoc) activities cannot be based on traditional approaches using existing business procedures and expert knowledge. The method of business processes analysis in unstructured environments is presented in this paper. The creation of new business procedures is based on investigation of the communication acts, and application of similar workflow patterns. This method is useful in the earliest stages of business process reengineering. Preliminary analysis in ad-hoc area can be done for process identification, applying the existing knowledge baggage, reducing the analytical efforts, and creating the strong motivation for managers.

Keywords: business process analysis, business process reengineering, workflow, unstructured process, communication act, workflow definition, business procedure, Language Action methodology

DOI: 10.3233/INF-2000-11202

Journal: Informatica, vol. 11, no. 2, pp. 125-136, 2000