eGovernment in the European Union: Online Availability of Public
Services
Article type: Review Article
Abstract: This is an assessment of progress that has been made in European
Union countries to introduce eGovernment in public services. It results from a
study conducted by Capgemini under the Commission's eEurope 2005 program. The
study focuses on online availability and sophistication of 20 public services,
12 for citizens and 8 for businesses. However, the study does not measure
actual use of these services or the impact on cost or time savings.