The structure of determinants of individual adoption and use of e-ordering systems

Article type: Research Article

Authors: Arbin, Katarina^{; *}

Affiliations: Center for Information and Communication Research, Stockholm School of Economics, Stockholm, Sweden

Correspondence: [*] Address for correspondence: K. Arbin, Center for Information and Communication Research, Stockholm School of Economics, P.O. Box 6501, SE 113 83, Stockholm, Sweden. Tel.: +46 (8) 736 95 56; Fax: +46 (0) 8 33 43 22; E-mail: katarina.arbin@hhs.se.

Abstract: Electronic ordering (e-ordering) systems are currently being implemented in both private and public organizations. The advantages of these systems are widely acknowledged: increased compliance with use of fewer suppliers and improved efficiency. However, realizing these benefits is difficult due to end-user resistance to adopting and using such systems. The present paper proposes a framework inspired by adaptive structuration theory (AST) that functions as an analytical framework that helps to understand what structures and factors influence adoption and use of an e-ordering system. To the adapted AST framework is added factors of influence found in previous purchasing research, resulting in a framework that helps to understand adoption and use of an e-ordering system over time. The framework is tested using empirical data from a 4-year longitudinal case study. The paper embeds purchasing theory within the structuration framework of AST.

Keywords: Adaptive structuration theory, IS adoption and use, e-ordering systems, e-procurement, framework

DOI: 10.3233/HSM-2008-0676

Journal: Human Systems Management, vol. 27, no. 2, pp. 143-159, 2008