Affiliations: [a] Graduate Institute of Management Sciences, Nanhua University, Dalin, Chiayi, Taiwan 622, R.O.C. | [b] Center for General Ed. & Core Curriculum, Tamkang University, Damsui, Taiwan 251, R.O.C.
Correspondence:
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Corresponding author. 3F, No.221, Nanya W. Rd. Sec. 2, Panchiao, Taipei, Taiwan 220, R.O.C. E-mail: chlan@mail.nhu.edu.tw.
Abstract: This paper describes a research method called two-stage design consisting of the determination of the efficiency for each quick-service restaurant of chained enterprise at the first stage by using Data Envelopment Analysis (DEA), and then proposes an approach of Recruitment and Allocation (RA) plan for supporting the everlasting running of the enterprise in the second stage. The technical efficiency, the scale efficiency, the production efficiency, and the return to scale are conducted in the first stage of this two-stage research design. In addition, this study also proposes the potentially improved value to promote the relative efficiency of each chained restaurant through the improvement of inputs or outputs items. Besides, the RA plan is proposed in the second stage of the two-stage design. The RA plan is an efficiency-based quantitative approach to recruit employees as well as to determine the allocation of those recruited employees. This study indeed provides a constructive and quantitative approach of solving the dilemma issue “how to reasonably recruit and allocate employees” for decision makers with profound insight in the quick-service enterprise.
Keywords: Data Envelopment Analysis, production efficiency, RA plan, efficiency-based quantitative approach
