Affiliations: [a] Management Information Systems, School of Management, New Jersey Institute of Technology, Newark, NJ 07102-1981, USA | [b] Decision Sciences and MIS, School of Business Administration, Miami University, Oxford, Ohio 45056, USA | [c] Management and Marketing, Louisiana State University, Shreveport, Louisiana 71115-2399, USA
Correspondence:
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Corresponding author: H. Joseph Wen, School of Management, New Jersey Institute of Technology, Newark, NJ 07102-1981, USA. Tel.: +1 973 596 8569; Fax: +1 973 596 3074; E-mail: wen@admin.njit.edu.
Abstract: Measuring information technology (IT) investment payoff is difficult. This is because most of IT benefits are qualitative, indirect, and diffuse. To actually measure IT investment payoffs, tangible and intangible benefits factors as well as risks factors must be identified and evaluated. This research studies ten major evaluation methods, and available models that fall under each method, showing their advantages and disadvantages in handling the above difficulties. A road map to guide the decision maker in choosing the most appropriate methodology in his/her evaluation process is provided.
Keywords: Information technology, evaluation methods, organizational issues
