Affiliations: [a] Department of Industrial Engineering, Rajamangala University of Technology Thanyaburi, Pathum Thani, Thailand
| [b] Department of Industrial Engineering, Kasetsart University, Bangkok, Thailand
| [c] Institute of Management and Quality Sciences, Department of Information Systems and SCM, Maria Curie-Sklodowska Univeristy, Lublin, Poland
| [d] Department of Information Systems and Information Technology, Universitas Indonesia, Depok, Indonesia
| [e] Department of Industrial Engineering and Management, Oulu University, Linnanmaa, Finland
Correspondence:
[*]
Corresponding author: Kongkiti Phusavat, Ph.D., Department of Industrial Engineering, Kasetsart University, 50 Ngam Wong Wan Rd, Ladyaow Chatuchak, Bangkok 10900, Thailand. Tel.: +66 027970999/Ext. 16613; Fax: +66 025793971; E-mail: fengkkp@ku.ac.th.
Abstract: BACKGROUND:Overcoming the disengagement feeling in a human- centric environment such as a workplace or a school is essential. In fact, the disengagement in a workplace or at school is one of the major challenges today. Lack of meaningful engagement contributes to this feeling. OBJECTIVE:It is to assess the impacts of external feedback on learning and development. External feedback reflects engagement with the disengaged learners. METHODS:Two schools where the students are generally viewed as disengaged have been involved since 2016. Foreign business communities have worked closely with teachers, and disengaged learners as an external feedback provider. The feedback design is based on the Double-loop Learning. The survey is used to assess the impacts of external feedback. RESULTS:External feedback significantly contributes to more positive feeling on safety, belonginess, and happiness which is essential for learning and development. Based on the findings, external feedback helps overcome the feeling of disengagement in a human-centric environment. CONCLUSIONS:The proper use of external feedback in a human-centric environment shows tangible benefits, especially when dealing with the disengaged learners. External feedback can help re-engage the disengaged learners which can lead to better learning and development.
Keywords: Human-centric environment, external feedback, disengaged learners, safe learning environment, learning and development
