Customer-knowledge enabled innovation: An empirical assessment

Article type: Research Article

Authors: Wen, Xin^{; *} | Zeng, Jianqiu | Shahzad, Khuram | Salam, Shafaq | Latif, Zahid

Affiliations: School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing, P.R. China

Correspondence: [*] Corresponding author: Xin Wen, School of Economics and Management, Beijing University of Posts and Telecommunications, Address: No.10 Xitucheng Road, Haidian District, Post Code: 100088, Beijing, P.R. China. Tel.: +86 18604172209, E-mail: wenxin316129@163.com.

Abstract: A vital external resource, customer-knowledge enabled innovation (CKEI) prompts business enterprises and other societal organizations worldwide to integrate many a CKEI practice or CKEIP into their business activities. This study empirically assesses the integration of such CKEIPs into firms in China. To make it so, proposed is a new multiple criteria decision making (MCDM) hybrid model, which helps assess the integration of individual CKEIP dimensions. Despite its limitations, the study offers future-research directions as well as policymaking recommendations for CKEIP integration in practice.

Keywords: Customer knowledge, open innovation, customer knowledge enabled innovation practice, multiple-criteria decision-making (MCDM)

DOI: 10.3233/HSM-180405

Journal: Human Systems Management, vol. 38, no. 2, pp. 179-196, 2019