Affiliations: [a] Aoyama Gakuin University | [b] International University of Japan | [c] University of Texas | [d] Tokyo University of Science | [e] Dokkyo University
Note: [*] This is a revised version of the paper presented at the IFORS Conference held in Athens, Greece, June 25–29, 1990.
Abstract: In order to manage successfully a group of expert systems development, it is utmost important to manage a team of knowledge workers or engineers as effectively as possible. A mixed team consisting of both knowledge engineers and system engineers often need to be administered instead. In this paper, issues in relation to acquiring knowledge from experts, analyzing, representing and incorporating such knowledge into the expert systems, in particular, business expert systems will be identified and discussed, based on identifying a normal process of development of expert systems and an ordinary task of knowledge engineers. Our emphasis will be placed on how to successfully manage knowledge engineers as human resources as integral part of systems development, rather than the management of knowledge engineering process per se. Finally, approaches on how to resolve such issues will be explored with relevant illustrations available and a grand software in terms of wisdom bases (instead of knowledge bases) and wisdom management will be proposed.
