The strategic implications of non-technical stakeholder acceptance in high technology system design and implementation

Article type: Research Article

Authors: Long, Suzanna

Affiliations: Department of Engineering Management and Systems Engineering, Missouri University of Science and Technology, 600 W 14th Street, 215 EMGT Building, Rolla, MO, USA. Tel.: +1 573 341 7621; E-mail: longsuz@mst.edu

Abstract: The introduction of change is frequently met with resistance, especially if that change involves a re-engineering of basic work processes and the introduction of high technologies. This study examines the introduction of a complex software system to standard work processes within an organization staffed by a largely non-technical, professional workforce. A case study approach will be used to highlight high technology-driven change management and decision-making at the planning and early implementation stages.

Keywords: High technology, technology-driven change management, sociotechnical system design, strategic planning

DOI: 10.3233/HSM-2010-0716

Journal: Human Systems Management, vol. 29, no. 4, pp. 205-215, 2010