Affiliations:
International Institute of Health Management Research, New Delhi, India
Correspondence:
[*]
Corresponding author. Nuzhat Fatema, International Institute of Health Management Research, New Delhi 110075, India. E-mail:nuzi62@gmail.com.
Abstract: Quality management is for providing better resources to the customers. It is applicable for hospitals for giving best services. QM has an initiative i.e. FMEA, which is applicable in the purchasing process of the hospital (PPH) for calculating the RPN, which determines the risks linked with the problems occurring in purchasing the particular equipment for the hospital. RPN is conquered from past experience and engineering decisions which leads to errors and discrepancies. In this study, Neuro-Fuzzy approach based technique is applied to improve the purchasing process in Indian private hospitals. Neuro-Fuzzy approach eliminates insufficiencies in the assessment of the RPN, resulting in saving of time. PPH in India has never been improved before by applying neuro-fuzzy scheme based FMEA technique. Analyzed results show that the applied neuro-fuzzy method is able to solve the problems which arise from conventional FMEA approach and will effectively find out RPN. Proposed method provides quality assurance in the process.
